Exporting the log file

When you need support regarding Substance Alchemist, it is always good to share your log file as it gives context about your computer configuration.

Exporting the log file from the application

The log file can be directly exported from Substance Alchemist by going to the Help menu and selecting the Export log file item.

Retrieving the log file manually on the disk

If you are unable to launch Substance Alchemist, you can retrieve the log file manually by going in the following folder:

  • Windows: C:\Users\username\AppData\Roaming\Allegorithmic\Substance Alchemist\log.txt
  • Mac OS: Macintosh > Users > username > Library > Application Support > Allegorithmic > Substance Alchemist > log.txt
  • Linux: /home/username/.local/share/Allegorithmic/Substance\ Alchemist/log.txt

On Windows "Appdata" is a hidden folder.
On Mac OS "library" is a hidden folder.
On Linux ".local" is a hidden folder.

Attaching your log file to a forum post

When asking for support on the forum, a log file is required. Here is how to attach a log file to your message:

  1. Check the "Join a file" setting
  2. Click on the "Choose File" button and locate your log file
  3. Click on "Post" when your message is ready to post and upload your log file