Exporting the log file

When you need support regarding Substance Painter, it is always good to share your log file has it give context about your computer configuration.

Exporting the log file from the application

The log file can be directly exported from Substance Painter by going to the Help menu and then going into the section Support and selecting the Export log item.

Retrieving the log file manually on the disk

If you are unable to launch Substance Painter, you can retrieve the log file manually by going into the following folder:

  • Windows: C:\Users\*username*\AppData\Local\Allegorithmic\Substance Painter\log.txt
  • Mac OS: Macintosh > Users > *username* > Library > Application Support > Allegorithmic > Substance Painter > log.txt
  • Linux: /home/*username*/.local/share/Allegorithmic/Substance\ Painter/log.txt

On  Mac OS  "library" is a hidden folder.
Windows  "Appdata" is a hidden folder.
On Linux ".local" is a hidden folder.

Attaching your log file to a forum post

When asking for support on the forum, a log file is required. Here is how to attach a log file to your message:

  1. Check the "Join a file" setting.
  2. Click on the "Choose File" button and locate your log file.
  3. Click on "Post" when your message is ready to post and upload your log file.