Technical Issues

This page list the the most common technical issues and their solutions.

GPU Issues

• Crash when working with overclocked GPU
• GPU drivers crash with long computations
• GPU has outdated drivers
• GPU is not recognized
• GPU is not recognized and is mentionned as GDI Generic
• Multi/Bi-GPU
• Running on integrated GPU
• Substance Painter doesn't start on the right GPU

Startup Issues

• Crash or freeze during startup
• Software conflicts

Stability Issues

• Crash during export
• Crash when opening or saving a file
• Crash with low virtual memory
• Windows Blue Screens

Rendering Issues

• Artifacts and glitches on Mac OS with Custom GPUs
• Blocky artifacts appear on textures in the viewport
• Mesh appears pink in the viewport
• Mesh flash to white when moving camera
• Some HDPI scaling values are not working

Miscellaneous

• Corrupted texture error message
• Error there is no disk in the drive
• Error with missing api-ms-crt dll
• Impossible to drag and drop files into the shelf
• Impossible to use the ALT keyboard shortcut on Linux
• Link buttons do not work on Ubuntu
• Shelf is empty
• Shelf previews are empty